Guarantees

Flames™ gives you the very best high-end jewelry experience. All our items are 100% real gold, with earth-mined high-quality diamonds and certified natural well-cut colored gemstones.

Our gem buyer is a qualified gemologist (FGA, DGA, EG) and has worked as a professional colored gem buyer for 20 years. (Read the Press page to learn more). Our Bangkok based jewelry factory is one of the Kingdom’s highest-quality jewelry craft-studios — where timeless crafts such as hand making, milgraining, filigree and engraving are still kept alive.

 

All Our Items Are Genuine

Every Gem. Every Diamond. Every Drop of Gold.

All our jewels are checked for authenticity both in-house and certified independently.

Returns

We want you to be completely happy with your order. We will gladly accept returns of undamaged product if you notify us within 14 days of delivery. Upon receipt of the returned item, a full refund of monies, excluding return shipping fees, will be given.

To make a return, please contact us at: help@flamesjewelry.com and we will give you the New York return address to ship your item to.

Clients are responsible for return shipping costs and must use a trackable shipping service.

Refund Policy

We give refunds and also exchanges on non-customized items purchased. Items modified or designed to a clients’ specifications (excluding sizing) are final sale. If you would like to exchange an item you have bought from us for another, please email us.

If you buy from Flames, and wish to return it, we will refund your money back, no questions asked.”

Product Guarantees

  • Rare Natural Gemstones
  • Earth Mined Diamonds
  • Genuine Solid Gold
  • Independant Certification
  • Overseen by qualified gemologist.

Service Guarantees

  • Satisfaction Guaranteed.
  • Full Money Back Guarantee
  • 24 Hour Email Support
  • Instant Messenger
  • Free Cleaning & Polishing
  • Free Personalization

Synthetic Diamonds?

Identifying Imposters in 2019

Over the last 2 years, synthetic diamonds have started to appear in the market place. Flames is pleased to welcome our new diagnostic machine to our in-house gem lab to maintain perfect quality control¹.